ECC Sweden facilitates trade that takes place across the EU’s borders. Our mission is to provide consumers information and advice when trading within the EU, as well as Iceland, Norway and the United Kingdom. The service is free of charge.
Increased trade across EU borders can sometimes lead to consumers having problems, both due to language, but also due to different legislation in different countries. This is why the European Consumer Centres Network was founded in 2005, of which ECC Sweden is a part. ECC Sweden is also a part of the Swedish Consumer Agency’s information service Hallå konsument, where consumers can get help.
Information to prevent problems in cross-border trade.
Advice in the event of problems with cross-border trade.
Mediation with companies based in another EU country, Iceland, Norway or the UK.
Force a company to act according to law. The mediation process is voluntary for both parties.
Mediate in a matter if we cannot identify the seller or where the seller refuses to cooperate with the ECC Network. Nor can we mediate in purchases between private persons.
Serve as a legal representative or help out when the consumer has already initiated legal action.
Assist in purchases between traders. Traders can instead contact their trade association or a legal information service or a law firm. They can also get information from Enterprise Europe Network.
Assist in matters of fraud or other crimes, for example if the matter concerns investment fraud or so-called snowball systems. Contact the Police instead.
Assist if a person reports a problem with an authority and believes that the EU legislation is not being followed. Contact the online service Solvit instead.
ECC Sweden cooperates with other authorities and organisations to increase the protection for consumers.Read more about our national collaboration
ECC Sweden has several contact point assignments, including as the contact point for consumers according to the Services Directive and for Online Dispute Resolution (ODR).Read more about our contact point assignments
The register contains cases and reports registered with ECC Sweden and the Swedish Consumer Agency from 1 January 2019.Search in ECC Sweden’s and the Swedish Consumer Agency’s register
Source: ECC Sweden
Proofread: 2 November 2020