ECC Sweden is responsible for various contact point assignments. As a contact point, we are responsible for providing information to appointed target groups, while there are other actors that are responsible for or administrate the factual issue, the topic or the platform.
the Services Directive towards consumers
geo-blocking towards consumers
the ODR platform .
According to the Services Directive, the Member States must make it easier for service providers and service recipients to offer and purchase services across the borders within the EU. Free mobility of services in the internal market is to be ensured without compromising the quality of the services. Business operators and consumers are to be given all necessary information according to the Services Directive.
In Sweden, there are two contact points with different target groups. ECC Sweden has the assignment of informing consumers when purchasing services from other EU countries. At the contact point verksamt.se, various authorities gather information and e-services for companies that want to start and conduct a business.
There are national contact points for the Services Directive in all of the EU countries, Norway, Iceland, Liechtenstein and the UK. They cooperate in the network EUGO. More information and direct links to all of the contact points can be found on the European Commission’s website.
The Services Directive clarifies the consumers’ and companies’ right to purchase services from other countries. The Member Countries may not set requirements that:
limit the possibility of using services from companies in other countries
discriminate against customers on the basis of nationality or where they live.
ECC Sweden provides information on what services are covered by the Services Directive and what services are exempt. We also provide information on what rights consumers have and if it concerns discrimination and if it may be justified on objective grounds.
The ECC Network has prepared a report on restrictions when purchases of services across borders are involved. The report analyses the consumers’ complaints from 2013-2015.
Geo-blocking means that consumers are prevented from accessing goods or services due to nationality or where they live. Regulation 2018/302 on addressing unjustified geo-blocking prohibits many kinds of geo-blocking within the EU. Examples include the blocking of websites and discrimination upon payment. Complaints to the European Commission and authorities show that consumers have problems with geo-blocking. Companies have had different prices depending on where the consumer lives, for example. As a contact point, ECC Sweden can answer questions on what can be considered unjustified geo-blocking. The ECC Network has identified what problems consumers have with geo-blocking. This is compiled in a document with a common position from the ECC Network on the Geo-blocking Regulation.
ECC Sweden is the appointed contact point for e-commerce. This means that, besides informing consumers of their rights, we also inform traders of consumer rights in e-commerce. Read about trade within the EU and our cooperation within the ECC Network to also inform traders.
The ODR platform is a tool where consumers and traders can solve their problem directly or agree on a dispute resolution body. The platform gives consumers and business operators a portal to assess disputes that have arisen in cross-border e-commerce outside court. The European Commission is behind the tool. ECC Sweden can help both consumers and companies in problems with the platform and provide information on consumer rights.Relevant EU legislation
Source: ECC Sweden
Proofread: 2 November 2020