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For consumers

ECC Sweden’s legal advisers help you with questions about cross-border trade within the EU, Iceland, Norway and the UK. ECC Sweden is a part of the Swedish Consumer Agency and the information service Hallå konsument.

If you need help with a consumer question, please contact Hallå konsument. On Hallå konsument's website, you as a private individual can get independent information and guidance on, for example, the purchase of goods and services, complaints and making sustainable purchases. Here, there are also ECC Sweden’s legal advisers who assist with advice and mediation in matters that are cross-border within the EU, Iceland, Norway and the UK.

Hallå konsument's websiteExternal

Report to the Swedish Consumer Agency

Consumers can report companies and products that do not follow the consumer law legislation. The Swedish Consumer Agency can then decide on any supervisory measures for the benefit of the consumer collective.

Report to the Swedish Consumer AgencyExternal